Reference

What Our Legal Terms Mean for Your Account

These terms set out your rights and our obligations when you hold a one89 account. Availability depends on local law and is permitted only in eligible regions — read this before you deposit via JazzCash, Easypaisa, or Raast.

Account eligibility rulesData and privacy rightsJurisdiction-dependent accessContact paths for legal requests
one89 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

Email Support Send legal queries, data requests, or account dispute notices to our support address. We aim to respond to formal legal correspondence within five business days.
Live Chat Open the chat widget from any page in your account dashboard. Our team can escalate account-level legal questions to the right contact inside one89.
Account Dashboard Log in, go to Settings, and use the Contact form to submit a written record of your request. This creates a timestamped reference you can follow up on.
HOW WE HANDLE DATA

Security, Data, and Account Accountability

Data We Hold

We collect the registration details you provide, your deposit and withdrawal history across JazzCash, Easypaisa, and Raast, and session activity needed to run your account securely.

Cookie Policy

Cookies track session state and payment flow so your wallet selection is remembered. You can manage cookie preferences from the footer of any page before or after logging in.

Data Retention

Account records are kept for the period required by applicable law. After account closure, transaction records linked to JazzCash, Easypaisa, or Raast are retained for the statutory minimum.

Your Right to Request

You may request a copy of the personal data we hold, ask for corrections, or request deletion where law permits. Submit these requests via the Account Dashboard contact form.

Common Legal Questions About Your Account

If you have a question about how our legal terms affect your account, check here first. These answers cover the situations we hear about most from Pakistan accounts.

Access depends entirely on local law where you are located. We do not determine eligibility on your behalf — check whether online gaming is permitted in your region before opening an account.

Funds are returned to the wallet used for your last deposit — JazzCash, Easypaisa, or Raast — after your identity has been verified. This process follows the timeline in our withdrawal policy.

Log into your account, open Settings, and submit a data request through the Contact form. We will process it and respond within the period required by applicable law.

You can request deletion of personal data where local law permits it. Transaction records tied to JazzCash, Easypaisa, or Raast deposits may be retained for the legally required minimum period.

Raise a formal dispute through email support or the Account Dashboard contact form. Provide your account reference and a clear description — we will respond within five business days.

We post a notice in your account dashboard when these terms are updated. Continuing to use the platform after that notice appears means you accept the revised version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.