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What one89 collects and how we use it

This policy explains the personal data one89 collects when you open an account, add funds through JazzCash, Easypaisa or Raast, and use the platform day to day.

What data we collectHow payment data is handledYour right to access your dataHow to contact us

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How we collect, store and share your data

one89 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with one89, we collect the data you provide: your name, phone number, email address, and any identity document required during account verification. When you add funds using JazzCash, Easypaisa or Raast, our payment processor logs the transaction reference number — we

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do not receive or store your mobile wallet PIN or full wallet credentials at any point in that process. We use your data to operate your account, process deposits and withdrawals, respond to support queries, and comply with financial reporting requirements where applicable regulations require it.
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If you contact us by chat or email, we keep that conversation as part of your account record. We may pass limited data to identity verification providers and payment processors who need it to complete specific tasks; we do not sell your data, and sharing with
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authorities happens only where legally required. Your data is held on servers protected by SSL encryption, retained while your account is open, and kept for the regulatory period applicable after closure. Where access to our services is restricted by local law, some elements of this policy
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may be adjusted accordingly, and your rights over your data may differ by region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STEPS

Our approach to keeping your data secure

Keeping your account data secure is part of how the platform runs day to day. Every connection between your device and our servers is encrypted, and we apply the same standard to your account data, payment references from JazzCash, Easypaisa or Raast, and any support correspondence. The four points below cover the specific areas of data handling you are most likely to ask us about.

Encryption in transit

All data passing between your device and our servers is encrypted with SSL. That covers your login credentials, account data, and every payment reference you submit for JazzCash, Easypaisa or Raast.

Cookies and tracking

We use session cookies to keep your account active and analytics cookies to understand page usage. No third-party ad trackers are embedded inside your account area.

Retention and deletion

Your account data is kept while your account is open. After closure, we hold data only for as long as applicable financial regulations require — then it is removed.

Requesting your data

You can ask us for a copy of the data we hold on you. Submit the request through our email support channel and include your registered phone number for identity verification.

REACH OUR TEAM

Contact us about your privacy rights

Any privacy-related request — whether you want to see the data we hold, correct an error, withdraw consent to marketing communications, or formally start the account closure process — goes through our support team. We handle each request individually and respond once we have confirmed your identity against the phone number registered to your account. The options below are the direct ways to get that process started.

What you asked us about privacy on one89

These are the questions we hear most often about personal data, account security and privacy rights on one89. The answers reflect how our platform actually works — from account registration through to payment processing via JazzCash, Easypaisa or Raast. For anything not covered in the answers below, contact our support team and include your registered phone number so we can verify your identity before acting on a request.

We collect your name, phone number, email address, and any identity document submitted during verification. Payment references from JazzCash, Easypaisa or Raast are logged per transaction.

No. Your mobile wallet PIN is entered in your wallet app and never reaches our servers. We only receive a transaction reference once the payment is confirmed by the processor.

You can request deletion by contacting our support team by email. We may retain some records for the period required by applicable financial regulations before completing full deletion.

Only with payment processors, identity verification services, and authorities where applicable law requires it. We do not sell your data to marketing companies or unrelated third parties.

Email our support team with a data access request. Include your registered phone number so we can verify your identity before sharing any account data with you.

Yes — session cookies to keep you logged in and analytics cookies to track page performance. You can adjust cookie preferences through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What one89 collects and how we use it

Our approach to keeping your data secure

Encryption in transit

Cookies and tracking

Retention and deletion

Requesting your data

Contact us about your privacy rights

What you asked us about privacy on one89

01 What personal data does one89 collect when I open an account?

02 Does one89 store my JazzCash or Easypaisa wallet PIN?

03 Can I ask one89 to delete my account data?

04 Who does one89 share my personal data with?

05 How do I find out what data one89 holds about me?

06 Does one89 use cookies on its website?

Privacy Policy

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