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Terms That Cover Your Account on one89

These terms set out what you agree to when you open and use your one89 account. They cover how your account works, which payment methods are accepted — JazzCash, Easypaisa, Raast — and what we each owe the other.

Account eligibility appliesJazzCash · Easypaisa · RaastPakistan-eligible regionsSubject to local lawUpdated periodically
one89 Terms That Cover Your Account on one89
CONTACT US DIRECTLY

Reach Us About These Terms

Questions about how a specific clause applies to your account, or a request to close your account under these terms, can be sent through any of the channels below. For wallet-related disputes — a JazzCash or Easypaisa deposit not reflected — include your transaction ID so we can trace it quickly.

Live Chat Available inside your account dashboard. Fastest path for urgent account or payment questions — have your transaction reference ready before starting the chat.
Email Support Write to our support address for detailed queries about account status, term clarifications, or formal requests. We aim to respond within one business day.
Help Centre The help centre covers account eligibility, wallet deposit steps, and withdrawal verification in detail — check there first for common questions about these terms.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, identity verification steps, and support history each follow their own retention schedule. You can request a summary of what we hold by contacting support with your account ID.

Data Retention

We hold account and transaction records for the period required by applicable rules. When data is no longer needed, we delete or anonymise it on a scheduled cycle.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your browser settings at any time.

Requesting Changes

To correct personal details, request data access, or ask us to close your account, contact support by email with your registered account ID and a brief description of the request.

Questions About These Terms

Below are questions we hear most often about how these terms work in practice. If something is not covered here, reach out through live chat or email.

These terms apply to anyone who opens an account on one89. Access is available only where local law permits. You are responsible for confirming eligibility in your region before registering.

Contact support with the transaction reference number shown in your wallet app. We will trace the transfer on our end. A failed wallet transfer does not automatically adjust your balance.

We may revise terms when our services change. The updated version is posted with a revision date. Continuing to use your account after that date means you accept the revised terms.

Send a closure request to support by email or live chat with your account ID. We will confirm the request, process any eligible balance, and close the account once verification is complete.

We keep data for the period required under applicable rules. Once it is no longer needed, we delete or anonymise it. You can request a summary of what we hold by contacting support.

Contact support immediately through live chat to freeze the account. We will walk you through OTP reset and account verification steps to restore secure access.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.